Frequently asked questions
What is required to confirm my booking?
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What methods of payment do you offer?
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Can I pay by bank transfer?
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Can I pay by cash?
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Do I need to upload my card details if I’m paying by bank transfer?
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I submitted a booking request but I haven’t received confirmation of my booking?
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Is there a minimum hire?
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What is the cancellation policy?
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What are Road User Charges for diesel vehicles?
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What is included in the You’re Good Plus package?
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Are additional drivers included free of charge, or is there an extra fee?
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Do you offer any discounts?
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Do you have relocation deals?
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Are the campers self-contained?
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What's included with our vans?
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Do the campers have cooking and shower facilities?
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What kitchenware is included in my camper?
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What bedding is included in my camper?
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Do I have a television in my camper?
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Can I add a bike or roof rack to my camper?
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Will my camper have air conditioning?
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Are fly screens included in my camper?
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Which vehicles are suitable for kids and do you supply car seats?
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Can I use a CPAP machine?
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Can we bring our pet with us?
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Can my camper be plugged into powered campsites?
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How often do I need to plug in at a powered campsite?
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What driver’s licences do you accept?
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Can I take my vehicle on the ferry?
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Can I drive my camper on a ski access road?
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Can I drive on gravel roads?
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Can I drive on all roads?
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Where can I pick up and drop off my camper?
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When can I pick up and drop off my vehicle?
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Are you open on public holidays?
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Do you offer airport transfers?
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What do I need to do before I arrive?
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What is the pick up process? How long does it take?
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What is the drop off process? How long does it take?
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We have a few extra items we didn’t get to use during our trip, can we leave them with you?
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Should I purchase a SIM card or e-SIM for my travels?
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How should I pack?
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What are the rules around freedom camping in New Zealand?
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What is it like to travel during winter?
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What campers are recommended for winter?
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Will my camper have heating?
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How often do I need to plug in at a powered campsite?
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How long does the fresh water tank last before I need to refill?
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Where can I find dump stations and water refill stations?
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Where can I find the cheapest fuel?
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Are you available on WhatsApp?
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If you have any more questions, we'd be happy to answer them!
Book Your Adventure Today!
Certified self contained
Includes Nationwide mechanical breakdown insurance
24 hour AA Roadside Assistance
All campervans fully serviced
